Surely the end result of the embarkation process, what time we get on the ship, is what really counts. We were on board the Carnival Destiny by 12:15 but not without a few bumps in the road.
The first bump happened when I followed the signs to their exact directions for luggage drop-off at the Port of Miami. Never mind that I gave our luggage to porters loading on to the Carnival Liberty, a different ship. Luckily, my wife Lisa noticed that we sure did drive a long way from where we dropped the luggage. Realizing the error, I ran back to where we had dropped off our luggage and caught it just before it was going to be loaded on the wrong ship.
You would think that after a bunch of cruises that this sort of thing would not happen.
CRITICAL TIP: Ask porter “What ship are you loading here?”.
Even though our luggage was clearly marked with our own tags as well as the paper Carnival tags printed on our home computer (worked fine, stop moaning) the porter had tagged it with Liberty tags anyway.
Inside the new terminal things seemed to move along at a good pace on one hand. On the other hand, for some reason the old guests from the last cruise were taking forever to leave the ship. It looked as though we would board late but by 12:15 we were on the ship.
Our timely embarkation would not have been possible though without the services of the VIP lounge.
This was our first cruise with Carnival after hitting Platinum past-guest status. One of the perks (more later on the rest) of that is use of the VIP lounge. This attractive and pleasant separate space enabled us to check in quickly and have a nice place to wait until time to board. When that time came, we were escorted along with the other “VIP’s” on to the ship, for the most part ahead of everyone else
So basically, as soon as we turned ourselves over to Carnival, things moved along very nicely.
Our Stateroom
We have sailed on the Carnival Victory, a similar ship, three times and enjoyed the extended balcony offered by some of the category 9A cabins. When I saw that one of the corner cabins with a 45 foot long balcony was available, I grabbed it
This cabin is just perfect for us. In addition to the over-size balcony, the layout of the cabin is just perfect for two people. Large picture windows as well as the clear glass door leading out to the balcony are a big plus. Our location on deck 8, right below the Lido deck made easy runs up for coffee in the morning, sun during the day and snacks at night. In addition, being at the opposite end of the ship where disembarkation was happening for visits to the ports, there was very little foot traffic there too.
If that was not good enough, our cabin steward was one of those amazing people who you never see but always gets everything done. This guy went beyond our wildest expectations too, anticipating our needs and handling requests we made with a high priority.
Another perk of being Platinum past-guests is complementary wash and fold laundry service. Our cabin steward handled this flawlessly. We are also Platinum members on Princess Cruise Lines which also offer the complementary laundry service but do so with noticeable disdain. I can hear them thinking as I ask about the service “Oh great, another Platinum member. I’ll be fetching laundry all week”
Not so on Carnival where our steward was happy to help and often delivered our laundry back the same day.
This guy was really trying
The Food
It seems to me like there used to be more courses on the menu. Now it seems as thought there are just two courses plus dessert. I think it is the way the menu is laid out.
While you can indeed order a Starter, Salad/Soup/Entree and Dessert, the menu encourages combining the Starter/Salad/Soup as one selection. It was a bit confusing at first but we got used to it.
CRITICAL TIP: Order whatever you want from the menu and let them figure out when to serve it. That’s their job and if two or three of one course’s offerings look good, get them all.
How things work out with your waiter is always kind of a subjective part of a review. One guest may like a lot of attention and chit chat while another wants to be left alone. Two very different approaches to a table but the right one for those with a preference one way or the other.
Oh wait, I guess there is a third style of service other than “Be around all the time, I like to talk” or “Leave me alone, I want to eat” I’ll call that third style “Hello? Does anybody work here?”
We had the third style.
This was a really nice man from (insert name of country where funny-talking people are made) who could not have been a nicer person. Sort of like commenting on the nice people in the Casino, that means that the service was awful. But not awful in a “make me mad” sort of way, awful in a “Oh my I pity this guy” who was struggling constantly with the ships computer system that allows input of the guest order.
We were sitting right next to the waiter station and could see him forgetting then remembering then forgetting again. That was a good place to be sitting though so we could serve ourselves off the trays of food he would bring then abandon as he disappeared into some back room abyss.
I still can’t figure out where he went or what he did.
I thought about mentioning it to the Maitre d’ but he had already made is obligatory “See? Here I am; tip me later” stop by the table. Finding him now would prove too daunting a task. The food itself? Not the highlight of the cruise and barely adequate.
That was a big surprise. I had really expected the food to be better. In other areas, it was. Tea time pastries were wonderful. Grill items on deck were fabulous. Pizza was good, fresh and flavorful.
But the dining room food, except for desserts, was not good. I know this is a subjective area and if it was close to being good I would have counted it a win. But some times things are so far off what you know they should be like that it’s not even a close call.
To say the dining experience was bad would be a bit severe. Consider other important elements like conversation with your table mates. Seriously, if Lisa and I were dining by ourselves at a table for two, these food problems would have slapped us in the face. We would have talked to the Maitre d’ who, believe it or not, cares and does more than stop by the table once during the cruise. He can fix stuff like this. But we really did not think about it at the time. We refuse to let problems like this negatively effect our cruise.
We had a good time with our tablemates and really enjoyed talking to them each night about what everyone did (or didn’t do) during the day.
The star of the show for us was the Chocolate Melting Cake dessert which made all the previous fade away as waves of chocolate satisfaction re-directed our attention elsewhere.
Yes, it is that good.
Buying Stuff
Top selling items in the gift shop
Bon Voyage gifts
Robes and towels
Standing in the gift shop line, waiting to buy some booze, I noticed that there was a nice display of commonly forgotten items available for sale. Toothbrushes, finger nail files, some of this and some of that filled the space right by the cash register. One thing I noticed was a huge display of the medication, Preparation H.
Several thoughts crossed my mind:
“Wouldn’t you think that someone who needed this product would have brought it from home?”
“I mean really; if you have this condition, you know it and it’s hard to believe that you would leave your medication behind (no pun intended)”
“Does this mean that a large number of guests on the ship develop this problem while on board?”
“If so, what does this say about our eating habits on the cruise ship?”
Funny the things that cross your mind while waiting in line.
Waiting was also the name of the game on Bon Voyage Gifts.
On the first night we were supposed to have received:
- Champagne and Chocolates
- Chocolate Delight
- Fruit Basket
- Anniversary cake
We got champagne but no chocolates, no Chocolate delight, the fruit basket but no cake.
CRITICAL TIP: Always bring confirmation of your Bon Voyage gift order.
This happens all the time. They’re pretty good about fixing problems with the orders but in my experience about half the time it comes down to having to prove you bought them.
Several calls to the Information desk resulted in us getting everything except the Chocolates that went with the Champagne
On the other end of the efficiency scale for buying stuff was our purchase of some Carnival towels and a bath robe.
I really like the high-quality beach towels and fabulous robes the cruise line is using now. On sale for $22 on the towels and $49 on the robe I saw a great value. I had purchased the same towels on Cunard’s Queen Mary 2 for $50 each and a similar but not as nice plush robe on Princess for over $100.
The towels were just as good as the Cunard ones and the robe was way better than the nice ones on Princess so I filled out the flyer that came with our assorted paperwork of the day. One of the coolest parts of the whole thing was that our cabin steward had those to us within the hour, packaged nicely for the trip home.
Platinum perks
- Snazzy stationery
- Wash and Fold Laundry
- Awesome complementary logo item
- More than expected
As a Carnival guest with more than 10 cruises to my credit, I had the benefit of Platinum past guest membership. We already talked about the VIP lounge earlier but there are more perks and Carnival really does it right.
One of the first elements of the Platinum package that we saw upon entering our cabin was the personalized stationery provided. Platinum in color (clever), it was right there on the desk when we entered. I wondered who I would be writing to on the cruise. Santa?
The wash and fold laundry service is the most talked about benefit, making cruise board regulars around the globe drool in anticipation. Rightfully so, they do a good job, returning by afternoon the same day all the laundry given to the cabin steward by 9am in the morning. The only sort of disappointment was that a dress shirt I turned in, returning washed and folded, could have used the dry cleaning/pressing service offered. Still, the idea of having no laundry to do when we got home was a great one!
Another great idea was what they chose for our compementary Carnival Logo Item. I was expecting a bag of some sort, a picture frame or some other inexpensive gift like on Royal Caribbean. Instead we got two really nice stainless steel thermos’ just right for two cups of coffee. Our location right below the Lido deck made using them for our morning coffee a no-brainer.
The whole past guest program was really executed well, including the unanticipated plate of chocolate delights sent on the night before last with the simple words “Good Night” written on the plate in chocolate.
All things considered, this was a really good cruise. I would surely sail this ship again. I guess that sums it up very well!